fk778 Terms & Conditions

1.1 — Acceptance of Agreement

By registering an account on fk778 or using our services, you confirm that you have read, understood, and accepted these Terms & Conditions, the Privacy Policy, and the Responsible Gaming Policy. If you do not agree to these terms, please refrain from using the platform.

1.2 — Age Restriction

1.3 — Changes to Terms

fk778 reserves the right to change, amend, or update these Terms & Conditions at any time. Continuing to use the platform after any changes are made will be considered as your automatic acceptance of the new terms. It is therefore your responsibility to review this page periodically.

2.1 — One Person, One Account

Each individual may operate only one account. Creating multiple accounts under the same person's name, from the same device, or using the same payment method is strictly prohibited. If this rule is violated, all associated accounts may be suspended or closed and any remaining balance may be forfeited.

2.2 — Accuracy of Information

You must provide accurate and complete information at the time of registration. Providing incorrect or false information may create complications during account verification and may result in withdrawal requests being delayed or rejected. If your contact details change, notify our customer service team immediately.

2.3 — Account Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. You are fully responsible for any transactions or activities carried out using your account. If you suspect unauthorized access to your account, change your password immediately via the fk778 Login page and contact our support team.

2.4 — Account Verification (KYC)

fk778 reserves the right to verify a user's identity at any time it deems necessary. This process may involve requesting a copy of a government-issued identity document. Withdrawal requests may be placed on hold until verification is complete.

3.1 — Deposit Terms

• All deposits must be made from the user's own payment method — using a third party's account is prohibited.
• The minimum deposit per payment method is ৳200.
• Deposits are generally processed quickly; in case of any delay, please contact us via live chat or email.
• fk778 reserves the right to investigate unusual or suspicious transactions and may hold such transactions pending investigation.

3.2 — Withdrawal Terms

• The minimum withdrawal amount is ৳500.
• After a successful request, funds are typically sent to the user's mobile wallet within 10–45 minutes.
• The method used for withdrawal must match the method used for deposit.
• Large withdrawal amounts may be delayed if account verification has not been completed.
• Withdrawals will not be processed if active bonus wagering requirements have not been met.

3.3 — Transaction Security

fk778 uses SSL encryption and advanced security technology to keep all financial transactions secure. However, fk778 is not responsible for any issues arising from the user's device or network.

4.1 — Welcome Bonus

fk778 offers new members a bonus of up to 150% on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a ৳1,500 bonus for a total balance of ৳2,500; or a deposit of ৳22,000 earns the maximum ৳15,000 bonus for a total of ৳37,000.

4.2 — Bonus Wagering Requirement

Before withdrawing bonus funds, you must wager 10 times the bonus amount — on the bonus amount alone, not the combined total of deposit and bonus. Example: for a ৳1,500 bonus, the wagering requirement = ৳1,500 × 10 = ৳15,000. Once this wagering amount is completed, winnings earned from the bonus become withdrawable.

4.3 — Bonus Eligibility Conditions

• Bonuses apply only to valid and verified accounts.
• The welcome bonus cannot be claimed more than once by the same person, device, or payment method.
• Bonus funds cannot be withdrawn directly — they are for gameplay use only.
• fk778 reserves the right to change or withdraw any bonus offer at any time.
• If evidence of bonus abuse is found, the associated account and bonus may be cancelled.

4.4 — VIP Program

fk778's VIP Program has three tiers — Bronze, Silver, and Gold. Weekly cashback is provided at each tier: up to 0.3% at Bronze, up to 0.7% at Silver, and up to 1.0% at Gold. Eligibility for advancement to a higher tier depends on the user's regular activity and contributions. VIP benefits are exclusively for eligible members and fk778 reserves the right to modify these benefits.

5.1 — Fair Play Policy

fk778 works with trusted software providers to ensure fair play across all games. Game outcomes are determined by a neutral Random Number Generator (RNG). Using any external software, bots, or strategies to influence game outcomes is strictly prohibited.

5.2 — Technical Issues

If a game is left incomplete due to a server error, disconnection, or software fault, fk778 will make a decision after completing an appropriate investigation. fk778 reserves the right to correct any funds incorrectly displayed or credited due to a technical error.

5.3 — Suspicious Activity

If evidence is found of the platform being used for money laundering, fraud, or any other illegal purpose, fk778 will immediately suspend or close the account and reserves the right to notify the relevant authorities.

6.1 — Bet Validity

Once confirmed, a bet cannot be withdrawn. It is the user's responsibility to check all details carefully before a bet is confirmed. fk778 reserves the right to void or correct bets placed on odds that contain a clear error.

6.2 — Event Cancellation or Postponement

If a sporting event is cancelled or postponed, fk778 will settle the related bets in accordance with standard industry guidelines. Where applicable, the bet amount may be returned to the user's balance.

6.3 — Match Fixing & Corruption

Bets associated with match-fixing or any other form of sporting corruption will be immediately voided. Accounts of users involved in such offences will be permanently banned and relevant information may be shared with the authorities.

7.1 — Self-Exclusion & Setting Limits

If a user wishes to bring their gaming habits under control, they may contact our customer service to request deposit limits or a temporary account suspension. fk778 processes these requests with the highest priority.

7.2 — Support Resources

If you feel that gaming is causing problems for you or your family, please visit our Responsible Gaming page and contact our customer service team for support. We provide live chat support 24 hours a day, 7 days a week.

All logos, graphics, software, text, and other content on the fk778 website, app, and platform are the intellectual property of fk778 or its licensed partners. Reproducing, distributing, or using these materials for commercial purposes without prior written permission is prohibited.

9.1 — Service Availability

fk778 is committed to providing a high-quality service, but is not responsible for temporary unavailability due to maintenance, technical issues, or third-party service disruptions. We make every effort to resolve any issues as quickly as possible.

9.2 — Third-Party Services

The fk778 platform includes services from third-party game providers (such as Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Microgaming, and others) and payment processors. fk778 is not directly responsible for the actions or decisions of these third parties.

9.3 — Limitation of Damages

To the extent permitted by applicable law, fk778 will not be liable for indirect, incidental, or special damages. Gaming and betting carry a risk of financial loss, and the user is considered to be accepting this risk with full knowledge and of their own free will.

10.1 — Closure at User's Request

A user may request to close their account at any time. Before the account is closed, any active bonus wagering requirements must be cleared or the bonus must be cancelled. Any valid balance will be returned through the normal withdrawal process.

10.2 — Termination by fk778

fk778 reserves the right to suspend or permanently close an account for any of the following reasons:

• Serious or repeated violations of these Terms & Conditions
• Evidence of operating multiple accounts
• Suspicion of fraud, deception, or money laundering
• Bonus abuse or other dishonest activity
• Evidence that the user is under 21 years of age

How your personal information is collected, used, and kept secure is described in detail in our Privacy Policy. By accepting these Terms & Conditions, you are also accepting the Privacy Policy. fk778 never sells your personal information to third parties.

12.1 — Contact

If you have any questions or complaints about these terms, please contact our customer service team:

• Email: [email protected]
• Live Chat: Available 24/7, in Bengali and English

12.2 — Dispute Resolution Process

In the event of a dispute, please first contact fk778's customer service team to try to resolve the matter. Our support team will review the issue and take appropriate action. We are committed to treating all our users fairly and transparently.